Help Desk Request

iRattler, Email, or WiFi are just a few of the things that students, faculty, and staff can seek help with using the Helpdesk Service Request System.

To avoid longer wait times, please only submit a request once. If you are having multiple issues, include them all in one request.

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IRATTLER ACCESS

Before submitting a request, make sure you've tried all the other options here. If nothing has worked, submit your request.

EMAIL ACCESS

Before submitting a request, make sure you've tried all the other options here. If nothing has worked, submit your request.

WI-FI ACCESS

Before submitting a request, make sure you've tried all the other options here. If nothing has worked, submit your request.

OTHER

Before submitting a request, make sure this is an issue the ITS Helpdesk can assist you with. See the services we provide HERE.

NOTE TO EMPLOYEES: A Helpdesk Request is not a TMS. Helpdesk members will not go to your office or area to assist you. If you need a Field Tech to help you, Submit A TMS!!

NOTE TO STUDENTS: If you are having a technical issue in your dorm, please notify your R.D. or R.A. and submit a Housing Maintenance Request!

For security purposes, we will need the following in order to assist you with anything regarding your account:

First and Last Name
Date of Birth
Student/Employee ID or the last five (5) of your SSN (social security number)
If you do not know your ID#, try using our Student/Employee ID LookUp System

Failure to submit this information mAY result in your request being discarded

Please don't fill out this input box.

First Name*

Middle Name (enter N/A if not applicable)*

Last Name*

Date of Birth*

Student/Employee ID or The last five (5) of your SSN*

Email*

Phone Number

I am a(n):*

I am having Issues or need help with*

iRattler

FAMU Email

Connecting to wifi

Microsoft Office

Other

Describe your issue in as much detail as possible.*