FAMU Service Excellence Employee Survey

FAMU Service Excellence Employee Survey Report

 

The Florida Agricultural and Mechanical University (FAMU) Employee Service Excellence Survey captures the perceptions of all FAMU employees regarding their customer service experiences on campus. The survey addresses performance on the four core standards guiding the Service Excellence Initiative: courtesy, responsiveness, collaboration, and professionalism. The survey was developed by the Service Excellence Team, Measurement Subcommittee, which comprises representatives from the Division of Audit and the Division of Strategic Planning, Analysis and Institutional Effectiveness.

Please click here to access the FAMU Service Excellence Employee Survey Report