Service Excellence Training
Service Excellence Training
FAMU's Service Excellence Training aims to expand university employees' understanding of service excellence, emphasizing that it goes beyond simply completing daily tasks. The trainings will equip faculty and staff with the skills needed for excellent ser
Service Excellence Trainers
| Trainer | Quote |
|---|---|
| Elaine Bryant Assistant Professor School of Business and Industry |
"As we pursue the DNA of Service Excellence, we recognize and celebrate the differences and similarities of our FAMUly that propel us to - See thru Vision, Operate by Mission, Plan with Intention and Execute with Excellence." |
| Tiffanie Burt Business Manager and Scholarship Coordinator School of Journalism and Graphic Communications |
“It makes me feel good to know I can add value to a person's day by listening to their needs, addressing them with dignity, and providing a solution and or suggestion.” |
| Carita Evans-Bethea Assistant Director Financial Aid |
"To me, Service Excellence is the ability to give service consistently, at times exceed expectations, solve concerns swiftly and carefully, and give thoughtful and detailed solutions." |
| Marny Marsh Executive Assistant Office of the Vice President for Student Affairs |
“I deliver exceptional service by providing the level of service I wish to receive.” |
| Frantzley Moise College Success Coach/Adjunct Professor College of Education |
“I deliver exceptional service by showing up with a positive attitude and a positive mindset with a goal of delivering the maximum positive experience” |
| Nicole Schloss Executive Assistant Office of the Vice President for Finance and Administration |
“To me, service excellence is all about going above and beyond what’s expected, taking the time to truly understand the specific needs of each person we serve, and making sure that every interaction leaves them feeling recognized and cherished.” |
| Desmond Stephens Director, Teaching and Learning Center Associate Professor, Mathematics |
“Service Excellence is important to me because it is the foundation for a supportive environment that nurtures students and fosters community and teamwork among employees.” |
| William Thomson Senior Auditor Division of Audit |
"Service Excellence is about understanding and respect. It's about treating others the way you would want to be treated, and in doing so turning ordinary interactions into extraordinatry moments." |