Student Complaint and Grievance Policy

The Office of International Education (OIED) at FAMU grievance process exists to offer students a fair review and an opportunity to be heard. Students with a grievance concerning academic matters should follow the procedures established by their school, college or academic unit in which they are pursuing their course of study. Academic grievances regarding a course or grade must be filed with the college, school or academic unit in which the course is offered. Each academic unit within the university has internal procedures for addressing student grievances pertaining to academic matters.

Grievances concerning the Office of International Education (OIED) may be addressed by the procedures outlined below:

Informal:

An informal non-academic grievance or complaint is non-written claim by a student alleging improper, unfair, or arbitrary treatment by an administrator, faculty member, and/or staff member or an attempt to seek guidance on how to find the appropriate office or person to assist in informally resolving a complaint with an administrator, faculty member, and/or staff.

Although a student may contact the University Ombudsman at any time, it is recommended that the student first attempt to address their complaint by discussing it with the person most directly involved with their complaint.

Formal:

A formal non-academic grievance or complaint is a written claim raised by a student alleging improper, unfair, or arbitrary action by an administrator, faculty member, and/or staff member involving the application of a Florida A&M University (or Florida Board of Governors) regulations, policy or procedure. Student may submit a formal grievance or complaint to the FAMU Office of International Education and Development by completing the form below:

Reference Documents

Non-Academic Complaint Form